We are White Regal with Address:- “Piccadilly Business Centre: Unit C Aldow Enterprise Park Blackett Street Manchester M12 6AE” and we’re thrilled you’ve decided to use our services, including, but not limited to, our technologies or functions offered on our website and all related sites, applications, customer service team, cleaners, and third-party vendors, all of which we refer to simply as the “Services.”
These Terms of Service (which we call the “Terms”) are just so you’ll know the rules that govern our relationship with you. Although we’ve done our best to strip the legalese from the Terms, there are places where these Terms may still read like a traditional contract. There’s a good reason for that: these Terms form a legally binding contract between you and Premium Cleaning Services, so please read them carefully.
1. Authority
By using the Services, you state that:
you can form a binding contract with White Regal;
you will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations; and
you understand that White Regal is protected by relevant trademark and copyright laws. If you are using the Services on behalf of a business or some other entity, you also state that you are authorized to grant all licenses set forth in these Terms and to agree to these Terms on behalf of the business or entity.
2. Services
Our Services Generally
White Regal agrees to provide you with the Services and you agree to pay the quoted price for the Services, unless otherwise agreed to in writing.
Cleaning Supplies and Equipment
We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions. Unless specifically stated in writing by premium clean we do not provide: vacuum;
conventional mop and bucket;
step stool; toilet brush; or specialty products, including, but not limited to:
heavy-duty bathroom cleaner; wood cleaner; bleach; or stainless-steel cleaner.
But we are happy to use these items if provided by you and left out in clear view for our cleaning staff and accompanied by directions on their use. Our cleaner will bring their own tools and equipment to carry the work.
In addition, White Regal requires that you have running water, carpark & electricity in order to properly perform our Services..
Safety
We strive to foster a safe environment for everyone. Our cleaning staff are employed, background checked, insured & bonded, and professionally trained. We reserve the right to remove our employees from your home should the environment be/become unsafe. That’s where you come in. By using the Services, you agree to assist in fostering a safe environment by: identifying fragile items and communicating this to our cleaner or our customer service team prior to the start of your cleaning appointment; accounting for and securing all valuables prior to the start of your cleaning appointment; notifying us of pets and, if necessary, placing them in designated enclosures that would not threaten our staff or impede our Services;
removing any biohazards, including, but not limited to, human bodily fluids, animal waste, rodent faeces, live/dead insects, and sharp bio-products (needles, IV tubing, etc.); not requiring or requesting the lifting or moving of furniture or heavy items; and ensuring construction or renovation work (including touch-ups) has been completed, all contractors have left, and all equipment has been removed – prior to our arrival.
If you don’t comply with this Section 2(D), our Great Clean Guarantee will be voided, we may direct our staff to leave your location (at the discretion of management), and our Cancellation Policy (which is explained below) will apply.
Cancellation Policy
We assess a 45GBP cancellation fee to appointments not cancelled by 3 PM EST the day before the appointment unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled before 3 PM EST to 24 hours before the booking
To be clear, if you have a recurring service, you’ll still need to cancel an appointment before 3PM EST to 24 hours before the booking to avoid a cancellation fee, but you may cancel any later future appointments with no additional fee.
Finally, please note that if our Services are provided under a separate written agreement with you, if any part of that agreement conflicts with these Terms, including a separate cancellation policy, that cancellation policy (and not this Section 2(E)) will apply to you.
Damages
Our cleaning staff will conduct themselves professionally in your home. In the rare event accidental damage occurs, you’ll need to notify our office within 48 hours of when the appointment is completed by email (info@whiteregal.co.uk) and provide us with a photo and estimate of the damages and be available to be contacted. We cannot guarantee reimbursement for damages that do not comply with this paragraph. Further, for potential caulking and grout damages, White Regal does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
Except in emergencies (e.g., a leaking toilet), you must not undertake the repair or replacement of the damage for which you may seek reimbursement.
White Regal reserves the right to contract suitable professionals to repair damages and will make payment arrangements directly with its contractors to settle any damage repair.
Dispute and Resolution Practices
White Regal will use reasonable endeavours to mediate any dispute concerning the use of the Website.
Disputes in relation to the Services carried out by a Professional or any other issue will be referred, where appropriate, to external dispute resolution services or authorities.
Any issues with the service must be reported to White Regal within 24 hours. You must provide us with photos of an unsatisfactory services within 24 hours of completion.
Company needs 5 to 7 working business days to provide the resolution of the dispute. This will be informed of either partial refund or Reclean of the services. All the communications via email info@whiteregal.co.uk
Theft Insurance
The Policy does not cover any act of theft or poor workmanship. We advise our clients that they have their own theft insurance.
3. Indemnity
You agree, to the extent permitted by law, to indemnify, defend, and hold harmless White Regal, our affiliates, directors, officers, stockholders, employees, licensors, and agents from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including attorneys’ fees) due to, arising out of, or relating in any way to your access to or use of the Services and your breach of these Terms.